Global Capability Centers (GCCs) 4.0 in India: Economic Impact, Growth Trends, and Workforce Projections for 2025

Enabling Global Business Excellence

A Strategic Insight into Global Capability Centers (GCCs) in India

Global Capability Centers (GCCs) In India Report Overview

Global Captive Centers (GCCs) are becoming an integral part of India’s economic story, creating opportunities and driving growth. Projections estimate that GCCs will generate 4.25 to 4.5 lakh jobs in CY2025, reflecting strong growth driven by demand for expansion in high-value sectors like BFSI and manufacturing. Supported by India’s skilled workforce, favorable government policies, and advanced digital infrastructure, GCCs are cementing the country’s position as a global leader. This report explores their impact on employment, salary trends, and sectoral growth, showcasing their expanding role in India’s economic success.

Leadership View

India’s GCCs have become the quiet engines behind global business transformation. What’s remarkable is not just their scale, but how they’ve quietly evolved into strategic hubs that innovate at every turn. Each industry they touch carries a signature of ingenuity, resilience, and collaboration that transcends traditional models. GCCs are not just backbones of operations, they’re architects of possibility, shaping industries with a pulse on the future. Their work speaks of outcomes that matter: impactful, measurable, and deeply human. This is where industries find their edge.

SACHIN ALUGChief Executive Officer, NLB Services

Over the years, GCCs in India have evolved into vital contributors to the global business ecosystem. What began as a simple outsourcing solution has transformed into a strategic powerhouse. Today, these centers are more than just cost-effective alternatives, they're hubs of innovation, collaboration, and expertise. As business leaders, we see firsthand how they drive critical functions, whether it’s technology development or customer service excellence. The true value they bring is often underestimated, but it’s impossible to ignore their growing influence.

VARUN SACHDEVASVP & APAC Head, NLB Services

Critical Growth Driver for GCCs in India

Regionally, Chennai and Bengaluru (29%) lead with an emphasis on expanding GCC functions, focusing on high-value operations. Hyderabad (23%) and Mumbai (19%) strike a balance between cost efficiency and workforce access, while Delhi/NCR (16%) benefits from favorable policies. Pune (32%) remains a hub prioritizing cost-effectiveness, highlighting the diverse regional strengths shaping India’s GCC landscape.