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INDIA:

All Roads Lead to

TALENT

Decoding the Indian Allure to
Global Captive Centers

Global Capability Centers (GCCs) In India Report Overview

GCCs or Global Captive Centers constitute and contribute to a significant chunk of the Indian economy. Market predictions reveal that we are looking at a total of 2000 GCCs in the country by 2025. Operating at various levels, these GCCs are zeroing in on the Indian talent ecosystem to achieve their technology-driven goals majorly. 3.64 lakh jobs are expected to be created by the India-based GCCs over the next twelve months. This report attempts to decode the impact of these client-owned and operated service delivery centers on the Indian staffing landscape.

Leadership View

Talent is driving change. It couldn’t be truer looking at the flood of global organizations willing to invest in Indian talent to achieve their business goals. The world over, talent acquisition is at a crucial stage as it fights a new battle every day. Have the GCCs setting up shop in India cracked the code to break into an affordable and highly efficient talent pool? If so, what is it that they are looking for? This report seeks to explore the impact of GCCs and the Indian talent ecosystem on each other.
SACHIN ALUGChief Executive Officer, NLB Services
SACHIN ALUG
GCCs are gravitating toward Indian turf. Today, we’re at a key juncture as a country since our talent, tech-adaptability and resource-friendly policies are attracting an increasing number of international players. India is acting as a significant catalyst for digital transformation and disruption on a global scale. Our findings range from skills these GCCs are looking for to their future plans for their workforce. We hope the report leaves the reader with more than a few points to ponder.
VARUN SACHDEVAAPAC Recruitment and Business Leader, NLB Services
VARUN SACHDEVA
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A Higher Aspiration to Hire​

HIRING PREDICTIONS FOR GCCs (NEXT 12 MONTHS)

6 out of 10 GCCs plan to increase their workforce by at least 25% in the next twelve months

8% of GCCs see their workforce doubling in the next twelve months

13% of GCCs believe that their workforce will grow by at least 50% in the next twelve months

Reasons for the Recruitment Ramp-up

CRITERIA FOR INCREASED GCC HIRING

Spurt in service demand from key global markets is the reason for about 34% of GCCs to boost hiring

Expansion of skill capacity has been cited by 27% of GCCs as the factor behind increase in hiring

Hiring for new skills is the priority for about
12% of GCCs

The Chosen Talent Acquisition Path

HIRING MODELS ACROSS GCCs

RPO (Recruitment Process Outsourcing) is the chosen mode of recruitment for nearly 22% of GCCs

Build-Operate-Transfer is preferred by 20% of GCCs as a hiring model

Hire-Train-Deploy has been adopted by about 18% of GCCs

More to Uncover

From skills in demand to roles that pay well, from inclusivity in hiring to common modes of employment, explore the impact of GCCs on Indian talent and vice versa.

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