with reduced SLA failures.
rise in same-day distribution targets and faster delivery operations.
higher net promoter score and improved customer satisfaction.
AI model enhanced the predictability of the missed SLA risk.
An international manufacturer of electronics managing large dispatch operations and delivery commitments across multiple regions. NLB Services provided an advanced analytics system based on AI model provided data-driven solutions and reduced the risk of missed SLAs to a large extent.
Frequent non-compliance with SLA contracts in dispatch and delivery.
High operational losses of around $3.7 million annually.
Lack of data-driven insights to predict factors causing delivery failures.
