How NLB Services Helped a Leading US-Based Data Company Enter the Indian Market Through an Offshore Model

About the Client

The client is a leading US-based data company that helps organizations discover data with actionable insights to make informed decisions. Its power-packed solutions help clients across the globe to leverage data efficiencies in order to innovate and create value. Its data-packed platform has been helping clients become resilient and thrive in their growth journey.

Highlights

people became part of the delivery center within a span of 3 months, starting from an initial team of 10 people
0 +
cost savings were realized, including all the overhead costs
0 -30%
skilled professionals are being sought for hiring for the upcoming expansion phase
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The Need for Change | Challenges Encountered

The US-based organization was striving to enter Indian markets due to the abundance of talent and optimized talent cost. However, they were facing challenges in understanding the market size and demographics. The major challenge was to create an employer brand in India, considering it plays a huge role in the Indian market. While the brand was keen to hire more offshore remote workers, the organization was looking forward to candidates who can work in the US timezone, this made the search for candidates even more difficult. That’s when they joined hands with NLB Services that helped them create a strategy, encompassing the success blueprint.

Business Goals

  • Create a strong employer brand in India to establish their presence among the Indian talent community
  • Partner with a leading talent solutions company to establish their captive center in India, managing recruitment, facility management, compliance management, IT processes, etc.
  • Scale the operations in India for a larger capacity expansion to support all the business units worldwide from India

The Solution That Changed Everything

In order to boost its presence in the Indian market, the company joined hands with NLB Services to form a co-branding alliance that helped the client build a strong employer brand in India while recruiting the right talent at the right cost. Harnessing the offshore solutions offered by NLB Services, the client was aiming to enter Indian markets seamlessly.

  • Leveraging its strong customer base, NLB Services helped the brand recruit a team of skilled professionals by setting up a captive center in Hyderabad, which is a hub of data science professionals.
  • Whether it is providing dedicated office space or giving cafeteria facilities to the client so that their employees can work in a positive work environment, NLB Services has helped the client every step of the way.

Business Impact and Results

NLB Services harnessed its proficiency in talent management and recruitment to empower the client to build its presence in India from scratch. With the swift transition to India, the client’s efficiency and productivity doubled because they had access to high-quality talent because of offshoring and quality infrastructure availability.

With the dedicated offshore model, the client established its physical presence in India. The team in the delivery center grew from 10 people to 100+ people within a span of 3 months. Furthermore, NLB Services ensured that the client was safe from any cyber attacks by providing IT support and security services.

Moreover, the client was able to realize a cost saving of 25-30%, which includes all the overhead costs. Talking about the future scope of the expansion, the client is seeking to hire 100+ skilled professionals in the next phase of expansion.

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    Experts at Work

    What began as an outcome-based project, where the outcome was defined and managed by the customer and NLB was only assigned to provide resources, transformed into a game-changer in the client-NLB relationship.

    We initially deployed a team of 15 expert recruiters, which was quickly ramped up to 30, thanks to the size of our recruitment engine
    We leveraged our AI-based recruitment engine to identify and screen active and passive talent available in the market much before the delivery timelines
    We implemented an agile, scalable and flexible Recruiters on-Demand (ROD) model to help the client find qualified, vetted talent for all open requisitions
    Our focused, structured and dashboard-driven approach helped maintain transparency, built client confidence and resulted in timely project realization

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